Frequently Asked Questions
How long will it take to receive my order?
Delivery typically takes 4–8 days within Australia. Please also allow 1–3 business days for order processing.
What is your return policy?
We offer a 90-day return policy for eligible items. Products must be unworn, unwashed, and in their original condition with tags attached. To initiate a return, please contact us at info@thedesignercove.com.
What payment methods do you accept?
We accept the following payment methods:
Visa
Mastercard
American Express
PayPal
Apple Pay
Google Pay
Shop Pay
UnionPay
Can I track my order?
Yes, once your order is shipped, you will receive an email with a tracking number that allows you to track the status of your delivery in real time.
What should I do if I received the wrong item or my item is damaged?
Please contact our customer service team immediately at info@thedesignercove.com or call us at 0411 111 111. We will assist you with a replacement or refund.
How do I return an item?
To initiate a return, please contact us at info@thedesignercove.com. Our customer service team will guide you through the return process.
How can I contact you?
You can reach us via:
Email: info@thedesignercove.com
Phone: 0411 111 111
Address: Los Angeles, California, America
What are your operating hours?
Our customer service team is available:
Monday to Friday: 09:00 – 17:00
Weekends: 11:00 – 16:00