Frequently Asked Questions

How long will it take to receive my order?

Delivery typically takes 4–8 days within Australia. Please also allow 1–3 business days for order processing.

We offer a 90-day return policy for eligible items. Products must be unworn, unwashed, and in their original condition with tags attached. To initiate a return, please contact us at info@thedesignercove.com.

We accept the following payment methods:

  • Visa

  • Mastercard

  • American Express

  • PayPal

  • Apple Pay

  • Google Pay

  • Shop Pay

  • UnionPay

Yes, once your order is shipped, you will receive an email with a tracking number that allows you to track the status of your delivery in real time.

Please contact our customer service team immediately at info@thedesignercove.com or call us at 0411 111 111. We will assist you with a replacement or refund.

To initiate a return, please contact us at info@thedesignercove.com. Our customer service team will guide you through the return process.

You can reach us via:

Our customer service team is available:

  • Monday to Friday: 09:00 – 17:00

  • Weekends: 11:00 – 16:00

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